You Have the Right

  • To be treated respectfully at all times.
  • To be free from all kinds and forms of abuse and exploitation.
  • To receive the best care available.
  • To receive copies of your records, upon request.
  • To be fully involved in all decisions and aspects of your care.
  • To refuse any care or treatment.
  • To have your privacy respected and confidentiality protected.
  • To have anyone you designate be informed and involved in your care.
  • To have an interpreter or other assistance to communicate your needs.


You Have the Responsibility

  • To participate in your treatment.
  • To provide the treatment staff accurate information.
  • To participate in activities associated with your treatment or ISP plan.
  • To ask questions if you don’t understand something.
  • To raise concerns anytime you see or hear something you think is inappropriate.
  • To be respectful of staff and other clients.


The following is our agency summation of clients rights. If you would like to access the full booklet of the Rights of Recipients of Mental Health Services produced by Maine DHHS, please click the following link:

Rights of Recipients of Mental Health Services Booklet


Summary of Client Rights

If you do not understand written or spoken English, an interpreter will be made available to explain your rights.


For more information, please ask us for a copy of the Rights of Recipients of Mental Health Services. There are both child and adult versions of this booklet. A free copy is also available from the Maine Department of Behavioral Health, State House Station 40, Augusta, ME  04333 (287-4243) (TTY 287-2000).



As a client of Alternative Wellness Services you have many rights; this is only a summary. In addition to the following rights, you have all of the basic human and civil rights enjoyed by all citizens.


 1.  You have the right to receive a full explanation of your rights at the onset of service.
2.  You have the right to have a person of your choice, designated by you in writing, assist you to understand and protect your rights.
3.  You may not be discriminated against on any basis (i.e. race, creed, color, national origin,  sex,  sexual orientation, handicap, or political affiliation).
4.  You have the right to have your privacy and your dignity protected at all times.
5.  You have the right to have information in your record kept confidential, to have access to that information, to designate the persons or agencies to which that information may be released and to request that the information be amended, all as described in Alternative Wellness Services’s Notice of Privacy Practices, HIPAA and 42 C.F.R as it pertains.
6.  You have the right to participate fully in the development of your Individualized Service Plan (ISP) and to have anyone that you designate assist you in developing your plan. You are entitled to a copy of this plan and may at any of the time; decline to participate in any component of your plan with which you no longer agree.
7.  You have the right to receive services in the least restrictive environment possible.
8.  You have the right to a clear and concise explanation of the recommended treatment, including its risks and benefits and the expected duration of the treatment proposed. You have the right to a complete and thorough explanation of any potential risks or benefits of any medications prescribed for you, including possible bio- chemical and/or side-effects of that medicine.
9.  Every effort will be made to provide possible alternatives to treatment recommendations or access to a second opinion if requested.
10.  You have the right to refuse recommended services or medications, without affecting other services or medications as long as they can be provided without risk of harm and consistent with proper  professional practice.
11.  You have the right to request a care provider of your choice or to change your care provider at any time during service, within the limits of availability and if clinically appropriate.
12.  You have the right to be free from locked  seclusion or mechanical restraint in all  Alternative Wellness Services programs and services.
13. You have the right to access the grievance procedure. if you believe that any of your rights have been violated, to have your grievance answered in writing, to appeal if you disagree with the answer (including appeal to the Maine Department of Health and Human Services), and to be free from any retaliation for  your  filing  a grievance. Information pertaining to the grievance process will be made available to you at any Alternative Wellness Services office. For assistance, you may contact the Office of Advocacy, State House Station 60, Augusta ME 04333 (tel: 1-800- 232-0944) or the Disability Rights Center, P.O. Box 2007, Augusta ME 04338-2007 (tel: 1-800-452-1948 / FAX 207-621-1419).
14.  You have the right to be notified in the event that Alternative Wellness Services offers a treatment or service that is either experimental or for research purposes, which will be clearly identified as such and must be conducted under a research plan as described in the Rights of Recipients. You have the right to refuse to participate in the research without your refusal in any way affecting the services being provided to you by Alternative Wellness Services.