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Complete the insurance verification process. This enables us to explore your current benefit options and determine how best to support you. To ensure comprehensive clarity on your full benefit responsibilities, we strongly advise referencing your plan summary or reaching out to your insurance company’s customer support for detailed information.

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Telehealth & In-Person
Outpatient Therapy

We will partner with you in your journey to improve the quality of your life. We will assist you in building a plan to achieve your desired goals.

Children’s
Outpatient Therapy

We support your child in adapting to life transitions, embracing change, and working towards developing skills to their quality of life and emotional well-being.

Behavioral Health Home
(Case Management)

We build partnerships with clients to help them connect with their communities, access resources and services, all with the goal of improving their overall wellness.

DEEP Treatment
and Evaluation

The Driver Education and Evaluation Programs reduces the risk of re-offense for OUI and motor vehicle incidences resulting from alcohol and other drug use.

Substance Use
Support and Therapy

Our focus is on empowering recovery through compassionate care and evidence-based approaches, supporting your goals for a healthier life.

We place high importance on fulfilling these requests promptly while adhering to regulatory guidelines. To expedite access, patients with a portal account can often retrieve their documents swiftly by using the patient portal. As our medical records clerk works part-time, requests are typically processed within 30 days, considering the urgency and nature of the request.

By accessing your patient portal, you can print your records at home for free. In accordance with Maine State Law, a reasonable fee will be charged for our medical records clerk to process and provide copies of your records. The charge for the copies or the report may not exceed the reasonable costs incurred by the agency in making and providing the copies or the records. The charge for the copies of the records is $5 for the first page and 45¢ for each additional page, up to a maximum of $250 for the entire treatment record. Upon receiving your request, we will send you an invoice with a link to pay online, or you can submit a bank check/money order to Alternative Wellness Services, 419 Alfred St. Biddeford, ME 04005.

Privacy Practices

Alternative Wellness Services (AWS) recognizes the importance of maintaining a high level of confidentiality. We take your privacy concerns seriously. We do not collect any information about visitors to the AWS website unless it is provided voluntarily, and we do not sell, trade, or rent your personal information with anyone. If you request information, or you submit questions or comments through the site’s contact forms, we may need to know your e-mail address, mailing address, or telephone number in order to respond to your submission. Your personal information may be retained for the purpose of tracking the types of inquiries received through the AWS website.

Please remember electronic communication is not secure. We always highly recommend you call us directly, but as we know convenience is important, we welcome you to use the form knowing that it may not be secure.

Please be assured, we will not share your information with any third party, except that AWS may forward your inquiry or request to an appropriate staff person in order to respond to your submission. This Privacy Policy applies to our current practices. We may decide to change our policies in the future if we believe that would help us to serve you better. You may be assured that if we decide to do so in the future, we will post the revised Privacy Policy on our website to explain about the information that will be gathered and the options you will have regarding participation.

Notice of Privacy Practices

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Outpatient Therapy

Children’s Outpatient Therapy

Behavioral Health Home

DEEP

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Review The AWS Services Available

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For insurance purposes we need to identify a mailing address. If you are currently homeless, please enter into the address fields where you can receive postal mail.

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You're on the path to receiving the support you need. Please share your insurance details with us to verify your current benefits. Based on the information from your insurance company's portal, we'll provide you with a good-faith estimate.

Understanding insurance benefits can sometimes be detailed. We encourage you to reach out to your insurers directly or review your complete benefits summary for a comprehensive understanding of your coverage.

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Provider Preferences

We aim to connect you with a provider who best suits your needs. To expedite the process and ensure a prompt connection, please take a moment to answer the following questions regarding your provider preference.

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